Rolex games Terms and Conditions – Complete Platform Rules Guide for Malaysia

Welcome to rolex games. This Terms and Conditions document ("Agreement") governs your use of the rolex games platform, including the website, mobile app, and all related services. Please read this document carefully before registering or using any part of our platform.

By registering an account, making a deposit, or using any rolex games service, you automatically agree to be bound by all terms and conditions stated in this document, as well as the Privacy Policy and Responsible Gaming Guidelines, which form part of this agreement as a whole.

Rolex games operates under a valid international gaming licence and fully complies with relevant anti-money laundering (AML) regulations and user data protection requirements. All services are offered on an "as is" basis and rolex games makes no guarantee of uninterrupted service continuity, although we always strive to keep the platform running smoothly 24/7.

To be eligible to register and use rolex games services, you must meet all of the following requirements at all times:

• At least 18 years old on the registration date.
• Having full legal capacity to enter into a binding agreement in your jurisdiction of residence.
• Not be located in a country or region where use of services such as rolex games is prohibited by local law.
• Registering under your own name and not on behalf of another person.
• Never previously been banned from using rolex games services.

Rolex games reserves the right to verify member eligibility at any time. If there is reason to suspect an eligibility requirement has been breached, the account may be temporarily suspended while an investigation is conducted. The outcome of rolex games' internal investigation is final in all matters relating to eligibility.

During registration, you are required to provide accurate, complete, and up-to-date information. Required details include your full name, date of birth, active phone number, and a valid email address. Providing false or misleading information may result in immediate account closure.

Identity Verification Process (KYC) is part of rolex games' commitment to member safety and regulatory compliance. You may be required to submit the following documents:

• Malaysian Identity Card (MyKad) — front and back.
• Proof of current address (utility bill or bank statement not older than 3 months).
• Documents related to the source of funds if requested for withdrawals exceeding certain limits.

Submitted documents are processed confidentially in accordance with the rolex games Privacy Policy and are not shared with third parties except as required by law. The KYC process is typically completed within 24 to 48 business hours.

All deposits must be made using a payment method in the account holder's own name. Deposits from third-party accounts — even immediate family members — are not accepted and will be returned to the original source. Any processing fees incurred as a result of such returns are the depositor's responsibility.

Minimum deposit is RM20 for most payment methods. Daily deposit limit varies depending on your chosen method and your account verification level.

For withdrawals, the following conditions apply:

• KYC must be fully completed before the first withdrawal can be processed.
• The minimum withdrawal is RM50 for local bank transfers.
• Withdrawals are processed within 1 to 3 business days depending on the method and amount.
• Rolex games reserves the right to request additional verification for withdrawals exceeding RM10,000.
• Bonus funds that have not met the wagering requirements cannot be withdrawn.

All bonuses and promotions offered by rolex games are subject to specific wagering requirements. A wagering requirement refers to the number of times the bonus amount must be wagered before it is eligible to be converted into withdrawable cash.

General principles that apply to all rolex games promotions:

• Bonuses may only be credited once per eligible promotion, unless otherwise stated.
• Using multiple accounts to claim the same bonus constitutes fraud and will result in a permanent ban.
• Rolex games reserves the right to void bonuses if there is evidence of abuse or system manipulation.
• Unused bonuses within the specified period will expire automatically.
• The wagering contribution rate varies by game category — slots typically contribute 100%, while table games may contribute at a lower rate.

All games available at rolex games use a Random Number Generator (RNG) that has been audited by a registered independent body. This ensures that every game outcome is truly random and cannot be influenced by any party.

In the event of a dispute regarding game outcomes, rolex games server records serve as the definitive proof. If a technical error occurs during a game session resulting in an abnormal outcome, rolex games reserves the right to void the relevant bet and refund the original stake to the member's account.

You are solely responsible for keeping your account login credentials confidential, including your username and password. rolex games recommends using a strong password (a combination of uppercase letters, lowercase letters, numbers, and symbols) and enabling two-factor authentication (2FA) for added protection.

rolex games will never ask for your password via email, text message, phone, or any other communication channel. If you receive any communication claiming to be from rolex games that requests your password, it is a fraudulent attempt — please report it to our support team immediately.

All activity that occurs in your account before you report unauthorised access is your responsibility. rolex games is not liable for losses suffered as a result of negligence in maintaining your own account security.

Use of the rolex games platform is subject to a standard of conduct that all members must observe. The following activities are strictly prohibited and may result in account suspension or closure without notice:

• Registering more than one account for the purpose of obtaining bonuses or other advantages.
• Using false personal identification or another person's identity.
• Engaging in any form of money laundering through the platform.
• Colluding with other players to manipulate game outcomes.
• Using automation software, bots, or scripts to play or claim bonuses.
• Exploiting any technical vulnerabilities or system errors discovered.
• Initiating a chargeback after funds have already been used for gambling.

Rolex games reserves the right to suspend or close any member's account at any time, with or without prior notice, for the following reasons:

• Violating any provision of these Terms and Conditions.
• Confirmation that information provided during registration is false or misleading.
• Request by regulatory authorities or law enforcement.
• Suspicious activity related to money laundering or financial fraud.
• Inappropriate conduct that disrupts the experience of other players.

In the event of account closure unrelated to fraud or serious violations, any valid remaining balance will be returned to the account holder via the original payment method once the verification process is complete. Funds associated with bonuses that have not fulfilled wagering requirements will not be refunded.

Members may also request self-closure of their account — either temporarily or permanently — through the account settings section or by contacting customer support. Self-closure requests related to problem gambling will be processed immediately.

To the extent permitted by applicable law, rolex games and its related companies, directors, employees, and agents shall not be liable for any loss, damage, or expense arising from use of the platform, including but not limited to:

• Financial losses incurred as a result of game outcomes.
• Service disruptions due to maintenance, technical failures, or circumstances beyond our control.
• Losses arising from unauthorized access to your account caused by your own negligence.
• Errors or delays in processing caused by third-party systems such as banks or payment providers.

Rolex games reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on our official website.

It is your responsibility as a member to review this Terms and Conditions page periodically to ensure you are always aware of the latest version. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Continued use of the rolex games platform following any amendment to the terms is considered full acceptance of the revised terms. If you disagree with the amendments, you have the right to close your account and withdraw your remaining balance.

Rolex games takes its responsible gaming commitment seriously. Our platform provides a range of tools members can use to manage their gaming habits in a healthy way:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account settings.
• Betting Limit: Set a maximum amount that can be wagered within a specified period.
• Loss Limit: Set a loss limit that, once reached, will temporarily block betting activity.
• Self-Exclusion: Take a break from the platform for 24 hours up to 30 days.
• Self-Exclusion: Permanently close your account due to excessive gaming.

This platform is for individuals aged 18 and above only. If you find yourself playing to relieve stress, losing more than you can afford, or unable to stop even when you want to — these are signs that need attention. Play wisely and stay in control.